1. Online store prices are exclusive online only.
2. Physical store will not match online prices.
3. Online store will not match physical store weekly flyer prices.
4. All prices are subject to change without notice.
Customer accepts Ones+ to change anything of order due to shortage of item, includes cancel the entire order. If item is deleted from order, customer will not be billed for it.
Returns and Refunds
How to Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- Please fill-in the “Return” form. It must include clear content & picture of return goods. After return request is approved, you may return the goods to the Ones+ store in person or mail it back to us.
- You will need to include its accessories, manuals and original packaging. If a gift was given with the returned item, you will need to return it as well. A full refund may not be proceeded if any accessories is missing.
- You may cancel the order within 60 minutes after order is placed. All the refund will be returned to your original payment method.
- If an order is cancelled before shipped out, we will issue a full refund of the entire order. The refund will be returned to your original payment method approximately 7 business days.
- You may apply for a refund within 24 hours after you received the goods. Normally we need 1 – 7 business days to process your application. We will send you a confirmation email after your request has been confirmed, then you can proceed to return the goods to our store in person or mail it back to us.
- If your order has already been shipped, you will need to wait till you have received your order. We will refund as soon as the goods returned with intact and/or unused condition. Handling fee of $25 will be charged.
- Discounts and/or coupons will not be refunded. The final refund will not exceed the original amount paid.
Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- You can always contact us for any return question at email@example.com
Return courier cost
Customer are responsible for all return packaging and shipping cost.
Most of deliveries arrive at our customers location without any damage and are signed for without incident. Please inspect the packaging and the contents carefully.
Please call/contact us to report any damage within in 3 days. If you authorize the Canada Post delivery to leave your order without a signature, Ones+ will be held liable for any damages or missing pieces.
ALL PICTURES SHOWN ARE FOR REFERENCE PURPOSE ONLY. ACTUAL PRODUCT MAY VARY DUE TO PRODUCT CONDITION.
Delivery / Pick Up
Ones+ is pleased to offer two types of delivery methods
- Canada Post delivery to your Home
- Pick up in Ones+ store in person
Order over $99 gets free delivery only in Canada (tax not included), otherwise shipping fee apply to each order.
Delivery is only in Canada.
Tracking delivery order
Sign into “My Account,” select “My Orders” enable to view a list of your current and previous orders. The status is listed.
Through your interaction with and use of the Content, Ones+ site may collect personal information, which is information that identifies an individual or relates to an identifiable individual. Personal information allows identification directly or indirectly of the User as a physical person. Personal Information may include, but is not limited to your name, physical address, telephone number, e-mail address, user browsing /navigation data, cookies, etcetera.
We respect your preferences concerning the treatment of any Personal Information that we may collect. We are not responsible for any personal data and/or personal property lost due to data breach. You agree to our policy once you using our site. Your personal information will be collect then using in our site or authorized third-party.
Protecting your information is our priority. Our service provider has team up with Canadian major internet security company to secure all information data within our site. Anyway, there is no guarantee protection over the cyberspace. We will work with law enforce throaty, if information been breached.
Due to COVID-19 outbreak, order volume increases rapidly, please be patience. Once over our shipping capacity, system will stop delivery function then offer self pick up option at Ones+ store.
With Your Health in Mind, All Customers and Employees must wear masks.
Customers without masks will not be permitted inside Ones+ store.
Customers who can’t wear masks and who are impacted by the health unit's policy, also can shop from
- Ones+ online shopping provides order over $99 FREE delivery to customer's home at www.onesplus.ca
- Curbside pickup where customer order online and come to the front of the store to pick up order.
- Our new partnership "GOcery" app also provide FREE delivery door to door within Toronto area.
Video surveillance 24/7
Ones+ physical stores are all under surveillance cameras 24/7. All video footage will be collected then shared with authorized third-party analysis and local law enforcement agencies. If you do not want to be videoed, please do not enter our property.